The authors describe sociological fieldwork conducted in the autumn of 2008 in two rural communities of South Africa. Tshidilamalomo, in North West Province, and Kgautswane, in Limpopo Province. The goal of the fieldwork was to evaluate the potential role automated telephony services in the improving access to important government information and services. Our interviews, focus groups and surveys revealed that an automated telephony service could be greatly support current government efforts to effectively connect citizens to available services, provided such services are toll free, in local language, and with content relevant to the particular rural community
Reference:
Gumede, T, Plauche, M and Sharma, A. 2008. Evaluating the potential of automated telephony systems in rural communities: Field assessment for project Lwazi of HLT Meraka. Science real and relevant: 2nd CSIR Biennial Conference, CSIR International Convention Centre Pretoria, 17&18 November 2008, pp 8
Gumede, T., Plauche, M., & Sharma, A. (2008). Evaluating the potential of automated telephony systems in rural communities: Field assessment for project Lwazi of HLT Meraka. CSIR. http://hdl.handle.net/10204/2549
Gumede, T, M Plauche, and Ameeth Sharma. "Evaluating the potential of automated telephony systems in rural communities: Field assessment for project Lwazi of HLT Meraka." (2008): http://hdl.handle.net/10204/2549
Gumede T, Plauche M, Sharma A, Evaluating the potential of automated telephony systems in rural communities: Field assessment for project Lwazi of HLT Meraka; CSIR; 2008. http://hdl.handle.net/10204/2549 .
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