Government institutions exercise public administration and the delivery of public services takes place at all three spheres of government. Section 195 of the Constitution of the Republic of South Africa, 1996, requires that government service delivery must comply with certain democratic values and principles in order to be effective and efficient. This article attempts to describe what public administration and public service delivery encompass, as well as how Industrial Engineering can be part of and enhance these. The contribution of this article is twofold. Firstly, to reflect how Industrial Engineering can benefit the public sector. Secondly, to explain various untapped opportunities that are available to Industrial Engineers to apply and implement their skills to the advantage of the public sector.
Reference:
Van Heerden, Q. and Van Heerden, M. 2017. The role of industrial engineering in public service delivery. 28th SAIIE Annual Conference, 25-27 October 2017, Riverside Sun, South Africa
Van Heerden, Q., & Van Heerden, M. (2017). The role of industrial engineering in public service delivery. http://hdl.handle.net/10204/10052
Van Heerden, Quintin, and M Van Heerden. "The role of industrial engineering in public service delivery." (2017): http://hdl.handle.net/10204/10052
Van Heerden Q, Van Heerden M, The role of industrial engineering in public service delivery; 2017. http://hdl.handle.net/10204/10052 .
