South Africa is a developing country with diverse multi-cultural communities, eleven official languages and various infrastructure challenges. Enabling e-government is herefore considered a unique problem. A critical approach in developing a solution entails applying human computer interaction principles to cultural dimensions in South Africa. This paper illustrates how the usercentred process can be validated within a
developing context. A paper-based government
service was transformed into an e-government
service by carefully applying the model of ISO 13407, Human-centred design processes for
interactive systems. The usability thereof was evaluated through heuristic testing.
Reference:
Easton, H., Nakene, M., Naidoo, S. and Kafidi, P.L. Validating the user-centred design process within a developing context. Proceedings of the CHI-SA 2003 Conference, Johannesburg, South Africa, November 2003.
Easton, H., Nakene, M., Naidoo, S., & Kafidi, P. (2003). Validating the user-centred design process within a developing context. http://hdl.handle.net/10204/6071
Easton, H, M Nakene, Soogandhree Naidoo, and PL Kafidi. "Validating the user-centred design process within a developing context." (2003): http://hdl.handle.net/10204/6071
Easton H, Nakene M, Naidoo S, Kafidi P, Validating the user-centred design process within a developing context; 2003. http://hdl.handle.net/10204/6071 .
