dc.contributor.author |
Sharma Grover, AS
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|
dc.contributor.author |
Calteaux, Karen V
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|
dc.contributor.author |
Barnard, E
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|
dc.contributor.author |
Van Huyssteen, G
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|
dc.date.accessioned |
2012-06-12T14:00:23Z |
|
dc.date.available |
2012-06-12T14:00:23Z |
|
dc.date.issued |
2012-03 |
|
dc.identifier.citation |
Sharma Grover, AS, Calteaux, K, Barnard, E and Van Huyssteen, G. A voice service for user feedback on school meals. ACM DEV 2012, Atlanta, USA, 11-12 March 2012 |
en_US |
dc.identifier.isbn |
978-1-4503-1262-2 |
|
dc.identifier.uri |
http://dl.acm.org/citation.cfm?id=2160619
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|
dc.identifier.uri |
http://hdl.handle.net/10204/5897
|
|
dc.description |
Copyright: 2012 ACM. This is the accepted version of the paper. The definitive version is available from http://dl.acm.org/citation.cfm?id=2160619 |
en_US |
dc.description.abstract |
Research using voice-based services as a technology platform for providing information access and services within developing world regions has shown much promise. The results for design and deployment of such voice-based services have varied depending on the application domain, user community and context. In this paper the authors describe their work on developing a voice-based service for obtaining feedback from school children, a previously unexplored user community. Through a user study, focus group discussions and observations of learners’ interaction with multiple design prototype versions, they investigated several factors around input modality preference, language preference, performance and overall user experience. Whilst no significant differences were observed for performance across the prototypes, there were strong preferences for speech (input modality) and English (language). Focus group discussions revealed rich information on learner’s perceptions around trust, confidentiality and general system usage. They highlight several design changes made and provide further recommendations on designing for this user community. |
en_US |
dc.language.iso |
en |
en_US |
dc.publisher |
Association for Computing Machinery (ACM) |
en_US |
dc.relation.ispartofseries |
Workflow;8742 |
|
dc.subject |
Voice user interface |
en_US |
dc.subject |
Dual tone multi frequency |
en_US |
dc.subject |
DTMF |
en_US |
dc.subject |
Speech interface |
en_US |
dc.subject |
Children's technology usage |
en_US |
dc.subject |
Developing world technology usage |
en_US |
dc.subject |
School meals |
en_US |
dc.subject |
Mobile voice-based services |
en_US |
dc.subject |
Interactive voice response |
en_US |
dc.subject |
IVR |
en_US |
dc.title |
A voice service for user feedback on school meals |
en_US |
dc.type |
Conference Presentation |
en_US |
dc.identifier.apacitation |
Sharma Grover, A., Calteaux, K., Barnard, E., & Van Huyssteen, G. (2012). A voice service for user feedback on school meals. Association for Computing Machinery (ACM). http://hdl.handle.net/10204/5897 |
en_ZA |
dc.identifier.chicagocitation |
Sharma Grover, AS, K Calteaux, E Barnard, and G Van Huyssteen. "A voice service for user feedback on school meals." (2012): http://hdl.handle.net/10204/5897 |
en_ZA |
dc.identifier.vancouvercitation |
Sharma Grover A, Calteaux K, Barnard E, Van Huyssteen G, A voice service for user feedback on school meals; Association for Computing Machinery (ACM); 2012. http://hdl.handle.net/10204/5897 . |
en_ZA |
dc.identifier.ris |
TY - Conference Presentation
AU - Sharma Grover, AS
AU - Calteaux, K
AU - Barnard, E
AU - Van Huyssteen, G
AB - Research using voice-based services as a technology platform for providing information access and services within developing world regions has shown much promise. The results for design and deployment of such voice-based services have varied depending on the application domain, user community and context. In this paper the authors describe their work on developing a voice-based service for obtaining feedback from school children, a previously unexplored user community. Through a user study, focus group discussions and observations of learners’ interaction with multiple design prototype versions, they investigated several factors around input modality preference, language preference, performance and overall user experience. Whilst no significant differences were observed for performance across the prototypes, there were strong preferences for speech (input modality) and English (language). Focus group discussions revealed rich information on learner’s perceptions around trust, confidentiality and general system usage. They highlight several design changes made and provide further recommendations on designing for this user community.
DA - 2012-03
DB - ResearchSpace
DP - CSIR
KW - Voice user interface
KW - Dual tone multi frequency
KW - DTMF
KW - Speech interface
KW - Children's technology usage
KW - Developing world technology usage
KW - School meals
KW - Mobile voice-based services
KW - Interactive voice response
KW - IVR
LK - https://researchspace.csir.co.za
PY - 2012
SM - 978-1-4503-1262-2
T1 - A voice service for user feedback on school meals
TI - A voice service for user feedback on school meals
UR - http://hdl.handle.net/10204/5897
ER - |
en_ZA |