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Mobile user experience for voice services: A theoretical framework

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dc.contributor.author Botha, Adèle
dc.contributor.author Calteaux, Karen V
dc.contributor.author Herselman, Martha E
dc.contributor.author Grover, AS
dc.contributor.author Barnard, E
dc.date.accessioned 2012-03-14T13:33:53Z
dc.date.available 2012-03-14T13:33:53Z
dc.date.issued 2012-02
dc.identifier.citation Botha, A, Calteaux, K, Herselman, M, Grover, AS and Barnard, E. Mobile user experience for voice services: A theoretical framework. 3rd International Conference on Mobile Communication for Development, New Delhi, India, 28-29 February 2012 en_US
dc.identifier.uri http://hdl.handle.net/10204/5645
dc.description 3rd International Conference on Mobile Communication for Development, New Delhi, India, 28-29 February 2012 en_US
dc.description.abstract The purpose of this paper is to provide a “Mobile User Experience Framework for Voice services.” The rapid spread of mobile cellular technology within Africa has made it a prime vehicle for accessing services and content. The challenge remains to provide these services and information on the technology that the user already owns and is proficient in using. To this end voice as service and distribution mechanism for information is, ahead of SMS and USSD, the most ubiquitous channel of access as it is available on all mobile phone handsets. User experience has been linked to the uptake and engagement with technology and services. As such it becomes imperative to acknowledge mobile user experiences for voice services in order to provide an optimal engagement opportunity that would facilitate participation by end users. en_US
dc.language.iso en en_US
dc.publisher Karlstad University Press en_US
dc.relation.ispartofseries Workflow;8381
dc.subject Mobile cellular technology en_US
dc.subject African mobile cellular technology en_US
dc.subject Mobile voice services en_US
dc.title Mobile user experience for voice services: A theoretical framework en_US
dc.type Conference Presentation en_US
dc.identifier.apacitation Botha, A., Calteaux, K., Herselman, M. E., Grover, A., & Barnard, E. (2012). Mobile user experience for voice services: A theoretical framework. Karlstad University Press. http://hdl.handle.net/10204/5645 en_ZA
dc.identifier.chicagocitation Botha, Adèle, K Calteaux, Martha E Herselman, AS Grover, and E Barnard. "Mobile user experience for voice services: A theoretical framework." (2012): http://hdl.handle.net/10204/5645 en_ZA
dc.identifier.vancouvercitation Botha A, Calteaux K, Herselman ME, Grover A, Barnard E, Mobile user experience for voice services: A theoretical framework; Karlstad University Press; 2012. http://hdl.handle.net/10204/5645 . en_ZA
dc.identifier.ris TY - Conference Presentation AU - Botha, Adèle AU - Calteaux, K AU - Herselman, Martha E AU - Grover, AS AU - Barnard, E AB - The purpose of this paper is to provide a “Mobile User Experience Framework for Voice services.” The rapid spread of mobile cellular technology within Africa has made it a prime vehicle for accessing services and content. The challenge remains to provide these services and information on the technology that the user already owns and is proficient in using. To this end voice as service and distribution mechanism for information is, ahead of SMS and USSD, the most ubiquitous channel of access as it is available on all mobile phone handsets. User experience has been linked to the uptake and engagement with technology and services. As such it becomes imperative to acknowledge mobile user experiences for voice services in order to provide an optimal engagement opportunity that would facilitate participation by end users. DA - 2012-02 DB - ResearchSpace DP - CSIR KW - Mobile cellular technology KW - African mobile cellular technology KW - Mobile voice services LK - https://researchspace.csir.co.za PY - 2012 T1 - Mobile user experience for voice services: A theoretical framework TI - Mobile user experience for voice services: A theoretical framework UR - http://hdl.handle.net/10204/5645 ER - en_ZA


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