The authors are investigating whether Web-based Group Support System (GSS) tools can support and enhance procedural fairness in administrative decision making in South Africa. They report here on work that emanates from a masters dissertation by the first author. The work formed part of a larger project led by the second author that investigates the use of Web-based collaboration processes and tools to enable citizens to interact effectively with government and public bodies in South Africa.
Reference:
Twinomurinzi, H and Phahlamohlaka, J. 2009. Using web-based group support systems to enhance procedural fairness in administrative decision making in South Africa. Online Deliberation: Design, Research, and Practice. Todd Davies and Seeta Peña Gangadharan (eds.), pp 167-169
Twinomurinzi, H., & Phahlamohlaka, L. J. (2009). Using web-Based group support systems to enhance procedural fairness in administrative decision making in South Africa., CSLI Publications. http://hdl.handle.net/10204/3896
Twinomurinzi, H, and Letlibe J Phahlamohlaka. "Using web-based group support systems to enhance procedural fairness in administrative decision making in South Africa" In , n.p.: CSLI Publications. 2009. http://hdl.handle.net/10204/3896.
Twinomurinzi H, Phahlamohlaka LJ. Using web-based group support systems to enhance procedural fairness in administrative decision making in South Africa. [place unknown]: CSLI Publications; 2009. [cited yyyy month dd]. http://hdl.handle.net/10204/3896.
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