dc.contributor.author |
Madiba, L
|
|
dc.contributor.author |
Erasmus, Louwrence D
|
|
dc.date.accessioned |
2024-01-11T09:56:41Z |
|
dc.date.available |
2024-01-11T09:56:41Z |
|
dc.date.issued |
2023-10 |
|
dc.identifier.citation |
Madiba, L. & Erasmus, L.D. 2023. Management of basic service delivery tracking and reporting system in the south african local government. http://hdl.handle.net/10204/13504 . |
en_ZA |
dc.identifier.isbn |
978-0-7961-1837-0 |
|
dc.identifier.uri |
http://hdl.handle.net/10204/13504
|
|
dc.description.abstract |
The South African Local Government is currently experiencing a backlog in providing basic services to its citizens due to financial constraints, lack of planning, poor project management and integration between sector departments. The South African Local Government also needs a centralised and automated system that can track and report how far the government is in delivering basic services in its local municipalities. The Bill of Rights lists the following as the basic services everyone must have access to health care, clean drinking water, sanitation, electricity, waste removal/management and basic education. This research focuses on a future service delivery tracking and reporting system that can be used to capture data on how far the local government is in achieving its goal of ensuring that everyone in South Africa has access to essential services. Relevant literature reviewed for this study includes literature on local government, service delivery, service engineering, and systems engineering will be sought in books, research journals and articles and government reports that have been published. The knowledge gained from the literature review and the concept model development led to four research propositions. The results from the proposition evaluation showed that the South African municipalities and sector departments use different tracking and reporting systems. There is a need for a centralised tracking and reporting system. The results also showed that this system would benefit all three spheres of government (national, provincial, and local.) |
en_US |
dc.format |
Fulltext |
en_US |
dc.language.iso |
en |
en_US |
dc.relation.uri |
https://www.up.ac.za/graduate-school-of-technology-management/news/post_3128309-isem-conference-2023-2-4-october-2023 |
en_US |
dc.relation.uri |
https://workspace.csir.co.za/ssf/a/c/p_name/ss_forum/p_action/1/entityType/folderEntry/action/view_permalink/entryId/7363249/novl_url/1 |
en_US |
dc.source |
Proceedings of the International Conference on Industrial Engineering, Systems Engineering and Engineering management (ISEM), Lord Charles Hotel, Somerset West, South Africa, 2-4 October 2023 |
en_US |
dc.subject |
Basic services |
en_US |
dc.subject |
Household systems |
en_US |
dc.subject |
Service delivery |
en_US |
dc.subject |
Local government |
en_US |
dc.title |
Management of basic service delivery tracking and reporting system in the south african local government |
en_US |
dc.type |
Conference Presentation |
en_US |
dc.description.pages |
17 |
en_US |
dc.description.note |
Paper presented at the International Conference on Industrial Engineering, Systems Engineering and Engineering management (ISEM), Lord Charles Hotel, Somerset West, South Africa, 2-4 October 2023 |
en_US |
dc.description.cluster |
Defence and Security |
en_US |
dc.description.impactarea |
Command Control and Integrated Systems |
en_US |
dc.identifier.apacitation |
Madiba, L., & Erasmus, L. D. (2023). Management of basic service delivery tracking and reporting system in the south african local government. http://hdl.handle.net/10204/13504 |
en_ZA |
dc.identifier.chicagocitation |
Madiba, L, and Louwrence D Erasmus. "Management of basic service delivery tracking and reporting system in the south african local government." <i>Proceedings of the International Conference on Industrial Engineering, Systems Engineering and Engineering management (ISEM), Lord Charles Hotel, Somerset West, South Africa, 2-4 October 2023</i> (2023): http://hdl.handle.net/10204/13504 |
en_ZA |
dc.identifier.vancouvercitation |
Madiba L, Erasmus LD, Management of basic service delivery tracking and reporting system in the south african local government; 2023. http://hdl.handle.net/10204/13504 . |
en_ZA |
dc.identifier.ris |
TY - Conference Presentation
AU - Madiba, L
AU - Erasmus, Louwrence D
AB - The South African Local Government is currently experiencing a backlog in providing basic services to its citizens due to financial constraints, lack of planning, poor project management and integration between sector departments. The South African Local Government also needs a centralised and automated system that can track and report how far the government is in delivering basic services in its local municipalities. The Bill of Rights lists the following as the basic services everyone must have access to health care, clean drinking water, sanitation, electricity, waste removal/management and basic education. This research focuses on a future service delivery tracking and reporting system that can be used to capture data on how far the local government is in achieving its goal of ensuring that everyone in South Africa has access to essential services. Relevant literature reviewed for this study includes literature on local government, service delivery, service engineering, and systems engineering will be sought in books, research journals and articles and government reports that have been published. The knowledge gained from the literature review and the concept model development led to four research propositions. The results from the proposition evaluation showed that the South African municipalities and sector departments use different tracking and reporting systems. There is a need for a centralised tracking and reporting system. The results also showed that this system would benefit all three spheres of government (national, provincial, and local.)
DA - 2023-10
DB - ResearchSpace
DP - CSIR
J1 - Proceedings of the International Conference on Industrial Engineering, Systems Engineering and Engineering management (ISEM), Lord Charles Hotel, Somerset West, South Africa, 2-4 October 2023
KW - Basic services
KW - Household systems
KW - Service delivery
KW - Local government
LK - https://researchspace.csir.co.za
PY - 2023
SM - 978-0-7961-1837-0
T1 - Management of basic service delivery tracking and reporting system in the south african local government
TI - Management of basic service delivery tracking and reporting system in the south african local government
UR - http://hdl.handle.net/10204/13504
ER -
|
en_ZA |
dc.identifier.worklist |
27347 |
en_US |