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ASR performance analysis of an experimental call routing system

Author: Modipa, T ; De Wet, Febe ; Davel, M Date: Nov 2009 Call routing is an important application of Automatic Speech Recognition (ASR) technology. In this paper the authors discuss the main issues affecting the performance of a call routing system and describe the ASR component of the "AutoSecretary" ... Read more

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Browsing by Subject "Call routing"

Browsing by Subject "Call routing"

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