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Designing interactive voice response (IVR) interfaces: localisation for low literacy users

Author: Sharma Grover, A ; Stewart, O ; Lubensky, D Date: Nov 2009 In this paper, the authors address the issue of how to design IVR interfaces for the developing world. Against the backdrop of the following idiosyncratic observations including, the majority of users being either semi-literate or non-literate, ... Read more

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Browsing by Author "Lubensky, D"

Browsing by Author "Lubensky, D"

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